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iTMS corrupted songs

October 18, 2007 at 15:35 · Filed under music

An album I purchased on iTMS recently had a nasty clicking sound in one of the songs. Its was part of the intro track to an Opera, and really hits you in the ear each time you hear it unexpectedly.

I had only just got around to reporting the issue, but iTMS staff rejected the issue due to the timeliness of my report – about 3 months after the purchase. I wrote back advising that this was a “premium cost” iTunes Plus track, and there is still an issue with the track they are selling, no matter the time frame. The response:

Apple takes the quality of the items offered on the iTunes Store seriously and will investigate the issue with this item, but please keep in mind that the iTunes Store does not own the content that we sell and does not have the right to alter the files, even to repair them. The most we can do is contact the content owner and request a repaired replacement, so I can’t say when or if the issue will be resolved. Please try again in a few weeks.

This equates to the fact that they can’t fix the song they are selling. They did give me a song credit, with the advice:

I have also issued a replacement song credit to your account … Please note that song credits are not able to be used for purchasing songs that are listed as Album Only.

And wouldn’t you know it! The bad song is Album only, so IF they fix it, i would have to buy the track again.

Time to look elsewhere? Amazon is not an option as it is US only. A big Duh to the other major online emusic retailers.

Tim said,

October 25, 2007 @ 09:54


Not only do you get the joy of going for a walk at lunch time, you also get the added bonus of Hi-Speed Downloads (arguably it’s quicker to buy a CD and rip straight to your laptop) but you also get a free, yes FREE, hardcopy backup! And their replacement policy rocks!

lantrix said,

October 25, 2007 @ 13:02

Since when did we start referring to CDs as “hard copies”?

I so acknowledge that CDs are easier, quicker, and good for backups – but not all my music is available at the shops. Its also probably the “instant” hit of getting music that comes from iTMS that I like.

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